Frequently Asked Questions

By calling 03 5721 2176 and speaking with our reception staff.

Call 03 5721 2176 and let our reception team know you are unwell; we have a doctor dedicated each day to seeing unwell patients.

Call our reception team to book an appropriate in person or telehealth appointment with your GP.

Patients will be booked in for a review for the results of any medical investigations. Nursing staff can give results if requested in writing by the GP reception staff do not give out results. It is the responsibility of the patient to follow up results so please call if you have not heard from us. If an appointment has not been made, the GP will be messaged to arrange a time.

Yes, laws are still in place requiring you to wear masks to protect yourself and our vulnerable patients. If this is not possible due to medical reasons, we can still provide you with safe medical care, please let the reception team know so they can facilitate this prior to your appointment.

Our clinic is a private clinic, and our fees represent the costs of providing health care. We expect payment to be made on the day of service.

Most times you will be able to find an appointment with your preferred GP. However, for urgent services or when your preferred GP is on leave you may need to see another GP.

Ramps suitable for wheelchairs are located at the front and rear entrances of the practice.

A wheel chair is available for patient use please ask at reception.

There is also a toilet for disabled persons.

The practice endeavours to provide the highest standard of general practice care. All consultations and medical records are regarded as confidential and we adhere to the principles of the Privacy Act. Periodically we ask patients to complete a brief questionnaire regarding their opinions of the practice, so that we can continue to improve our service. There is also a suggestion box at the front desk.

If you are dissatisfied with the service or care you receive at this practice, please contact our practice manager to discuss any such problems. Alternatively, you may contact:

The Health Services Commission, Free call 1300 582 113.

Unfortunately this issue is not new to us and we are continually trying to improve on this request. We are always on the recruitment path for more GP’s. We recommend patients book in advance with their GP of choice. Also seeing two doctors is advisable so if one of your doctors is away you can see the other.

We have our main fees listed on our website and a full fee list is available from reception. We also add to our appointment reminder message when our fees increase so patients are aware prior to their appointment. Where possible we try and inform patients of any test or specialists fees if being referred to these services.

It is hard to predict how doctors will run to time. Where possible we endeavour to inform our patients if their GP is running behind. Please feel free to ring prior to coming into the clinic to see if your doctor is running on time.

Longer appointments are available and are automatically made longer for certain consultations such as health assessments or care plans. If you have multiple issues to discuss please let our receptionists know as we can book the appropriate length of time which will then hopefully avoid doctors running behind.